Cancellation Policy
Cancellation Policy
Last updated: April 9, 2026
At Weston Animal Co., we want you to have complete peace of mind when subscribing. This page explains exactly how to manage or cancel your monthly delivery — no phone calls, no hassle.
Cancelling Your Subscription
You can cancel your monthly delivery at any time, for any reason, with no cancellation fees or penalties.
To cancel, simply:
- Visit your account at Manage Subscription
- Select the subscription you wish to cancel
- Click "Cancel subscription"
Cancellations must be made before your next billing date to avoid being charged for the upcoming shipment. If you cancel after your billing date has processed, that order will ship as normal and is covered by our 90-day money-back guarantee.
Pausing or Modifying Your Subscription
You can also pause, skip a delivery, change your quantity, or update your shipping address at any time through your account portal — without cancelling entirely.
Refunds on Subscriptions
If you cancel and have already been charged for an upcoming order that has not yet shipped, you will receive a full refund within 5–10 business days.
If your order has already shipped, our 90-day money-back guarantee applies — contact us at westonanimal@icloud.comand we will process a full refund, no return required.
Need Help?
If you have any trouble managing your subscription, contact us directly:
Email: westonanimal@icloud.com Phone: +1 (857) 847-5083 Hours: Monday–Friday, 9am–5pm EST
We respond within 24 hours on business days.
Prestige Pets LLC 312 W 2nd St Unit A2299 Casper, WY 82601