Refund policy

90-Day Money-Back Guarantee

We stand behind every tub. If you're not satisfied with your purchase — whether it's a one-time order or part of your monthly delivery — contact us within 90 days of delivery and we'll issue a full refund, no questions asked.

How to Request a Refund

1. Email support@weston-animal.co  with your order email and reason (optional).
2. Our team will respond within 24 hours.
3. Refunds are processed back to your original payment method within 5–10 business days.

Monthly Delivery Refunds

If you are on a monthly delivery plan, you may cancel at any time before your next rebilling date — no penalties, no fees. Any un-shipped orders will be fully refunded. Already-shipped orders are covered by the 90-day guarantee above. To cancel or adjust your plan, visit the Manage Delivery page or see our Monthly Delivery Policyfor step-by-step instructions.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please email us a photo within 7 days of delivery and we'll send a free replacement or issue a refund at your choice.

Contact

Email: support@weston-animal.co · Phone: +1 (601) 688 8052